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Never underestimate the importance of customer service skills. Whether interactions occur in person, over the phone, or in text formats, the customer service skills your employees demonstrate will have a huge influence on the way customers experience your company. If these skills are lacking, your customers will take a negative view of your business, even… …
How do customers form an opinion on your business and whether it’s worth supporting? They use their experiences when interacting with your business to shape their opinions. From the advert, website, or signage that first drew them to take a closer look at your firm, every step they take forms part of their experience. Having… …
You know that positive customer experiences increase your chances of repeat purchases and referrals – and you’d like to take steps to ensure that your customers have the best experience with your business. You’re wondering how to improve customer experience and get ahead of your competitors. Here’s what you need to know. Read our guide… …
No matter how creative and unique you are as an actor, you can benefit from the learning of those who went before you. The Meisner Technique aims to work with your creativity to help you with the realistic portrayal of the roles you play. Although it provides a framework for your development as an actor,… …
Dreams of being an actor coupled with real talent plus some training are a good start for those hoping to pursue an acting career. But landing roles isn’t as easy. When people need actors, they don’t ordinarily approach actors directly. They approach agencies and agents with their specifications and wait for them to suggest some… …
The Oxford Dictionary defines the prefix “omni” as meaning “in all ways or places” and if you were wondering what omni channel communication means, that fact will help you to understand the term. Think of all the ways or places where your customers may reach out to contact you – or attempt to do so. … …
Knowing where sales already come from, and finding opportunities to grow sales, is something every business should be doing. Do you know how your business performs in inbound vs outbound sales? Do you have strategies to corner even more of the market? Finding out where you’re doing well – and where there’s room for improvement… …
“Customer experience:” it’s a term that we’re hearing more and more as the years pass. Is it just another buzzword, or should you sit up and take note? You might say that your business is already focused on customer service, and that’s great, but customer experience is so much more than that. Let’s unpack this… …
Great customer service is one of the top ways to win hearts and minds. If your service is head-and-shoulders above that of your competitors, you’ll even find that you get real customer loyalty, with customers returning for more of what you offer and referring their friends. People are willing to pay a little more for… …
What does “hybrid working” mean? It’s a concept with multiple interpretations, and it’s a complete paradigm shift in how we see the world of work. But before we look at a hybrid working definition and begin unpacking its many permutations, let’s run through the reasons why this model has become so popular. The Trend Towards… …