Outbound Call Centre Outsourcing
Outbound Sales and Retention Services
RSVP's outbound call centre has experience running outbound sales and retention services for both B2C and B2B clients like Hello Fresh, Gousto, Waitrose, Zego, Laithwaites and Amazon.
We use powerful technology to fully maximise contact rates and have a track record in delivering conversion and retention rates that outperform in-house sales teams. We can help with call scripting, offer creation and data segmentation, and are able to draw on the work for numerous dedicated sales clients with a strong understanding from the results generated about how to get the best return for any sales budget.Whether you require lead generation,lead qualification, telemarketing services, or the full sales process, RSVP is fully equipped to assist with our outsourced sales solutions – including technology and working methods that remain fully compliant with GDPR. RSVP is able to process payments securely and handle your data in-line with Ofcom and PCI guidelines.Our own in-house sales training programme fully-equips our staff with the skills they need. Our agents are supported by RSVP’s sales training team ensuring that our broad approach – sales through service – provides the blueprint for every campaign we run.
Data Segmentation Services
RSVP’s data segmentation service helps businesses enhance marketing effectiveness by identifying and targeting specific customer segments. Using advanced analytics, we develop customised strategies based on demographic, geographic, and behavioural data to improve engagement and conversion rates. By tailoring campaigns to the right audience, businesses can boost relevance, reduce marketing costs, and drive growth.
Find out more about our data segmentation services.
Lead Qualification Services
RSVP’s lead qualification service helps businesses identify and prioritise high-potential leads, increasing sales productivity and conversion rates. Our experienced team develops customised processes using industry-standard and business-specific criteria to focus efforts on the most promising prospects. With services like lead scoring, nurturing, and prioritisation, we ensure your sales team spends time on leads most likely to convert, driving business growth.
Find out more about our lead qualification services.
Telemarketing Outsourcing Services
RSVP’s telemarketing outsourcing services drive sales, generate leads, and enhance customer engagement through skilled professionals and innovative strategies. We offer tailored solutions, including lead generation, customer surveys, appointment setting, and direct sales, ensuring optimal campaign effectiveness. By leveraging advanced telemarketing techniques and technology, we help businesses expand their customer base, boost brand visibility, and increase revenue while allowing them to focus on core operations.
Find out more about our telemarketing outsourcing services.
Outsourced Sales Solutions
RSVP’s outsourced sales services help businesses boost sales revenue and improve operations with tailored strategies and processes. Our experienced sales team works closely with you to develop customised plans that align with your goals, leveraging industry knowledge and proven sales techniques to deliver measurable results. We focus on enhancing sales effectiveness to drive growth and improve overall performance.
What is an Outbound Call Centre?
An outbound call centre proactively contacts customers and prospects, primarily for sales, lead generation, market research, appointment scheduling, or customer follow-ups. Unlike inbound call centres, which handle incoming inquiries, outbound agents reach out to potential clients—requiring strong communication skills, adaptability, and persuasive techniques.
Because they engage with people who may not expect the call, outbound agents must balance persistence with tact, ensuring positive brand representation. Beyond sales, these centres also conduct surveys, collect feedback, and enhance customer relationships.
At RSVP, we specialise in high-quality outbound call centre services, employing skilled professionals who deliver engaging, results-driven conversations that enhance customer connections and drive business growth.
Benefits of Outbound Call Centre Outsourcing
Outsourcing your outbound call centre offers numerous advantages, including cost savings, improved efficiency, and access to skilled professionals. By partnering with an expert provider such as RSVP, businesses can reduce overhead costs associated with hiring, training, and maintaining an in-house team.
Our experienced call centre agents specialise in sales, customer engagement, and lead generation, ensuring high-quality interactions that enhance brand perception. Additionally, outsourcing allows companies to scale operations flexibly, adapting to changing business needs without the hassle of managing extra staff.
With a dedicated outbound call centre, businesses can focus on their core activities while benefiting from expert-driven sales strategies, market research, and customer follow-ups—ultimately driving growth and customer satisfaction.
See more of our services: Outsourced Customer Service, Outsourced Customer Support, 24/7 Multilingual Call Centre, Best Practices Testing, Customer Lifecycle Management, Proof of Concept Testing, Back Office Support, Freshworks Partner
