Customer Service Outsourcing Solutions
Outsourced Customer Service
RSVP has been providing outsourced customer service solutions for over three decades, including full inbound call centre solutions for clients like Mercedes Benz, Amazon, Deliveroo, LVMH, Manchester City, Barclays, Deloitte and IBM.
Whether working across, single, multi or omni-channel engagement, we are highly adept at call-handling, e-mail response, social media moderation, video call support, and live chat – working across all global time zones and providing native speakers for any languages you may require.RSVP understands the faith you need to have in a supplier to trust your most precious commodity – your customers – with another company, and believe that our role is not only to provide a best-in-class service but to also enhance your brand values and overall customer satisfaction.We work with the very latest in call centre technology, ensuring your outsourced customer service solution has a fully optimised CRM and case management system, supported by real-time reporting with direct feedback and analysis designed to improve the service provided.
Secure Call Handling
RSVP provides secure inbound call handling services that prioritise confidentiality and data security through advanced encryption, firewalls, and secure data transmission. Our rigorously trained team ensures compliance with industry regulations while safeguarding sensitive customer information, including payment details and personal data. With tailored solutions such as encrypted communication channels and secure storage, we help businesses maintain trust and deliver exceptional customer experiences without compromising security.
Find out more about our secure call handling services.
Video Chat Support
RSVP’s video chat support services offer personalised customer interactions through expert representatives available during peak hours, after-hours, and weekends. Our seamless integration with existing systems ensures a consistent, high-quality experience tailored to your business needs. With trained agents handling real-time queries, we help strengthen customer relationships and enhance support operations.
Find out more about our video chat support services.
Live Chat Support
RSVP’s outsourced live chat support service offers a cost-effective, 24/7 solution for businesses seeking seamless, high-quality customer support. Our skilled representatives handle real-time queries across peak hours, after-hours, and weekends, integrating smoothly with your existing systems. Tailored to meet your specific needs, our service ensures customers receive prompt and effective assistance, enhancing overall satisfaction and support operations.
Benefits of Outsourcing Customer Service:
- Expert Support: Dedicated, skilled professionals trained to serve your customers.
- 24/7 Availability: Global coverage without downtime.
- Specialised Focus: A company dedicated to customer service, ensuring no distractions.
- Scalability: Flexible staffing to handle demand spikes without delays.
- Data-Driven Insights: Real-time analytics to understand customer needs.
- Cost Efficiency: Predictable expenses with no redundancy.
- Advanced Technology: Access to cutting-edge tools for better customer understanding.
- Enhanced Customer Experience: Professional service agents ensure high-quality interactions.
- Simplified Management: Single touchpoint for streamlined oversight.
- Higher Conversions & Retention: Satisfied customers lead to repeat business.
What Can You Expect From Our Outsourced Customer Service Solutions?
When you outsource your customer service to RSVP, you gain a team of dedicated, highly trained professionals who deliver exceptional support around the clock. Our London-based call centre ensures seamless, scalable service that keeps customers happy while allowing you to focus on strategic growth.
RSVP provides omnichannel support, real-time analytics, and cutting-edge technology to enhance customer interactions. We don’t just answer calls—we engage with your customers, offering personalised, knowledgeable, and empathetic service that strengthens your brand.
Whether you’re dealing with fluctuating demand, rapid growth, or the need to improve customer experiences, we provide a cost-effective, high-quality solution. Let RSVP be the voice of your business—delivering service that not only meets but exceeds expectations.
See more of our services: Back Office Support, Outsourced Customer Support, 24/7 Multilingual Call Centre, Outbound Call Centre, Best Practices Testing, Customer Lifecycle Management, Proof of Concept Testing, Freshworks Partner
