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Everyone wants loyal customers: the kind that associates your brand with a specific product or service and is unlikely to switch to a competing offering. At the very least, you want to make a sale, and if you can make several sales off the back of one conversion, all the better. But before you can… …
Who wouldn’t like to be the next James Bond or strut the boards as the star of a West End show? As most of us know, ambitions such as these aren’t usually realised in a meteoric rise to stardom. Starting an acting career is not for the faint-hearted, and between a decision to get into… …
The “new normal” has had some unexpected effects on the way employers and employees work together. We’re talking about the many who have experienced the benefits of remote working as well as the challenges of working from home. The advantages and disadvantages of remote working may initially seem to differ when considering the employer vs… …
Whether your business is small and gaining traction or large and reaching out for new heights, you’ll be looking at ways to simplify operations without sacrificing your reputation for good customer service. Automation, help menus, chatbots and other self-service options can go a long way towards helping your clients to get information and manage transactions…. …
Let’s not bury our heads in the sand. All businesses are subject to competition. Even in the unlikely event that nobody else does what you do, your customers’ time and money are finite. Will they come back for more of what you offer? Will they recommend you to their friends? The value of referrals and… …
When looking at ways to improve your business, you may well come upon some terminology that, while seeming interesting, is rather unclear. In this article, we’ll tackle one of these areas, namely, the centre of excellence. What is a centre of excellence (COE)? Is there a centre of excellence definition? And will implementing a centre… …
Like a picture, an acronym can paint a thousand words. But what does BPO stand for? It’s Business Process Outsourcing, and if this answer leaves you with even more questions, this article is for you! Reading it may give you the inside track on one of the biggest trends in 21st-century business, and if the… …
After a crazy busy build up at RSVP we are reaching the home straight and will soon be easing off a little for the Christmas season. It’s been a busy few months and like everyone else we don’t know whether we are coming or going. In office one minute, work from home the next. Covid… …
The recent heatwave during the month of August was felt across the whole of the UK. Blistering sunshine caused thousands of us to bask in the heat whilst also sweating it out at night! It certainly was too hot for some. Here at RSVP, we’ve hit our own heatwave of some sorts…. One of the… …