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In the dynamic realm of business, where interactions between consumers and brands shape the very essence of commerce, the concept of customer experience (CX) reigns supreme. From the first spark of awareness to the final disposition of a product or service, every touchpoint leaves an indelible mark on the customer journey. Mastering the art of… …
Your big moment has come! But instead of feeling excited and confident, you’re scared out of your wits. You have stage fright: performance anxiety when you have a live audition, appear on stage, or face the camera. However, it’s arguably worse when you appear live because you’re worried about failing in front of an audience… …
It’s no secret: customers buy products from companies they like, and if they continue to like the business after their first purchase, they’re more likely to buy again or even become long-term customers. None of this happens by accident. It’s up to you to provide customers with experiences that keep them coming back for more…. …
Customer experiences are so important that the things businesses can do to analyse and improve them have given rise to a slew of terminology. So, what is a customer experience platform? In simple terms, customer experience platforms are software packages that make it possible for you to analyse and improve or deliver service so that… …
You may be pursuing a career in the arts, but you’ll still need a resume! Together with your headshot and your reel, your resume helps casting directors decide whether to give you a chance of landing a role. So, even if you have a great headshot and a stunning reel, you’ll need a good resume… …
You may be going all out to deliver excellent products or services, and you’re sure to have designed your physical or online store to provide a positive customer experience. But have you hit the sweet spot and earned your customers’ approval and loyalty? The only way to find out is by measuring customer experience, and… …
Nowadays, an increasing amount of business is done online. But that doesn’t mean that customer experiences aren’t just as important as they are when doing business in person. The challenge you face is this: your customers should feel as engaged when dealing with you through online channels as they would if they were to meet… …
Have you ever felt great about doing business with a certain company? You’re sure to support them again if the need arises. What’s more, you’ll be happy to help people you know by telling them where they can get a fantastic customer experience. It’s that moment when you tell a friend “You should try X… …
If there’s one tip we can offer to aspiring actors hoping to get their careers off the ground, it’s “audition, audition, audition.” Our next tip might be “Don’t get despondent if you’ve auditioned a lot and still didn’t land a role.” After all, casting directors are looking for candidates that match a very specific set… …
Customer service is one of the most important differentiating factors that customers look at when choosing between competing companies. No matter how great your products are, customers want to know that you’re ready to help them when they have questions, problems, or just need advice. However there are many types of customer service, and individual… …