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“Customer experience:” it’s a term that we’re hearing more and more as the years pass. Is it just another buzzword, or should you sit up and take note? You might say that your business is already focused on customer service, and that’s great, but customer experience is so much more than that. Let’s unpack this… …
Great customer service is one of the top ways to win hearts and minds. If your service is head-and-shoulders above that of your competitors, you’ll even find that you get real customer loyalty, with customers returning for more of what you offer and referring their friends. People are willing to pay a little more for… …
Call handling skills are essential for good customer service, but they don’t always enjoy the recognition they deserve. Effective call handling requires more than just technical knowledge. It requires superb communication skills and the ability to make each caller feel like a VIP. In this article, we’ll celebrate the remarkable work that top call centre… …
Many business owners make the mistake of thinking that good customer service is an extra that’s mainly of benefit to the customers themselves. However, it’s extremely important for your business too, and it translates to money in the bank. Although you might have a strong feeling that this is true, you may not have been… …
If there’s one thing every business claims to offer, then it has to be good customer service. It’s up there with “being the best,” being “innovative” and any number of things that the public would be pardoned for responding to with a yawn simply because just about everyone says the same thing about their businesses. … …
Let’s not bury our heads in the sand. All businesses are subject to competition. Even in the unlikely event that nobody else does what you do, your customers’ time and money are finite. Will they come back for more of what you offer? Will they recommend you to their friends? The value of referrals and… …